FAQs
Shipping & Delivery
Do you ship internationally?
No. We only deliver to street addresses in New Zealand.
What are the delivery charges?
Orders over $100 are delivered FREE within New Zealand.
All other orders will be shipped at a flat rate of $6.00.
How long will my order take to arrive?
Generally, allow 1-3 business days for delivery.
Rural and some residential areas may need an additional day.
How will I know my order is on its way?
When your order has been dispatched, you will receive an email with a tracking number to track the package. If you have your tracking number, you can track your parcel at CourierPost.
Can you deliver to a PO Box?
No. A physical address is required.
Which courier company do you use?
CourierPost.
Can I cancel my order?
If you no longer want the product you can call us on (04) 470 7677 or email on info@solect.nz and we may be able to catch the order before it is collected by the courier. If your order has already been dispatched, you can return any items FREE of charge for a full refund. Please see more on Returns & Exchanges here.
Returns & Exchanges
60 Day Returns Period
Our returns period for all online orders is 60 days to give you that extra peace of mind. If it’s not quite right, you can return it for free – we’ll even send you a FREE courier label.
I would like to return my online purchase. What do I do?
If the product is returned within 60 days of purchase in its original condition and packaging with proof of purchase, we can offer an exchange or refund. In order to receive a FREE RETURN courier label, please email the team at info@solect.nz (please remember to quote your order number).
You can find more information about returns here.
I would like to return a gift that was sent to me. How do I do that?
Please call the SOLECT Customer Service Team at (04) 470 7677 for assistance returning a gifted item. They will need some information to find the account the gift was purchased with. You may need to provide either the phone number, first and last name, invoice number and/or email address of the account used to purchase the item.
How long does it take for me to get a refund?
Between 5-10 business days for us to get your package, inspect your return, process it into inventory, and complete your refund. Some credit cards can take an extra 2-10 business days to process the refund.
I am returning an item purchased with a Gift Card, how does that work?
Orders with Gift Cards as payment will be refunded back to a Gift Card for your convenience. New Gift Card codes can be emailed to your email address on file.
Payment Information
Do you accept international credit cards?
Yes. However we can only ship to a physical address within New Zealand. Please note that International credit cards must be issued and contain a logo from either Visa or Mastercard.
What Online Payment Methods do you accept?
We accept Visa, MasterCard, American Express, AfterPay, and Apple Pay. We do not accept phone payments, Prezzy Cards, checks or cash at this time.
Brands
How do I know my shoe size?
On our product page you will see a size chart link above the size selection box. For the product you are viewing this link will display the relevant brand’s sizing chart.
For our generic size conversion chart please visit our Sizing Guide.
You can email info@solect.nz or call our Customer Support Team on (04) 470 7677 for more information on brands and their sizes.
I want to know if you carry a specific brand?
General
How can I get assistance?
We're Here to Help You!
Call the SOLECT Customer Service Team during our Opening Hours: (04) 470 7677
Email the SOLECT Customer Service Team at any time: info@solect.nz
Can I buy a SOLECT gift card?
At this stage you can only buy our physical Gift Cards in store. eGift Cards can be purchased online. Call us on (04) 470 7677 or email us at info@solect.nz and our team can organise a gift card for you. Gift cards can be redeemed in store or online.
Do you do back orders?
No. Due to how often styles are changing in our store we don’t do back orders. If a size is out of stock you can contact us any time through email info@solect.nz or call us on (04) 470 7677 during opening hours. If you have any other queries regarding stocked styles or sizes our Customer Support Team will assist you.
How can I write a review on a product?
You can write a product review with just 3 steps:
1. On any product page, scroll down and next to the description you will see a tab titled ‘REVIEWS’.
2. Once you click on that tab you will see a star rating section, and three text box sections. Please fill in as much information as you’d like. Then, click on the ‘Submit Review’ button.
3. Once you’ve submitted your review, it can take up to 5 business days for it to appear on the site.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
1. Call us during opening hours at (04) 470 7677 and someone from our customer service team will take care of your request over the phone.
2. Email us any time at info@solect.nz and one of our customer service team will unsubscribe your email address.
3. Click on the unsubscribe link at the bottom of one of our email newsletters.
How do I use my Gift Certificate/Coupon Code?
How do I use my Gift Certificate/Coupon Code?Using your code is as easy as 1-2-3!
1. Place all of the items in your shopping cart and proceed to checkout
2. Proceed through the checkout until you reach Payment. Under Your Payment Information, find the section labeled "Gift Card"
3. Enter your code in the box and click "Apply"
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your computer, not the cookies sent by other websites.
You need to enable cookies on your browser to enjoy all the shopping features on solect.nz. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on your account icon at the top right of the page, followed by the 'log out' tab.
For more information about how we use cookies, see Our Privacy Policy.
How do I report an issue I’m having with the website?
If you have any difficulties using our site, please let us know! You can email us on info@solect.nz or call us on (04) 470 7677 to pass on the issue. Please let us know the device and browser you are using to access the site to help us troubleshoot the problem.
Are there any benefits to having an account with you?
With your SOLECT account, you will have access to the following information:
- Your Account and Contact Information
- Your Order History
- Your Product Reviews
- Your Email Subscriptions
- Your SOLECT Rewards Balance
- Check Gift Card Balance
How can I learn more about SOLECT?
SOLECT is a new destination fashion footwear store with our focus solely on delivering a premium experience to you and a selection of world-famous brands found nowhere else in New Zealand.
Our mix of premium smart and casual styles will have you covered whatever the occasion. Whether you need something for the work-day or the weekend our hand-picked collection has been curated with you in mind.
SOLECT Story, Facebook and Instagram